Data Request
Last updated: July 27, 2026
Beyond deleting your account entirely, you can request specific actions around the personal data we hold. Here’s how.
What you can request
- Access: a copy of the personal data we hold about you.
- Correction: fixing inaccurate information in your account or order records.
- Export: your data in a portable format if you want to move it elsewhere.
- Restriction: limiting how we use specific data while a dispute or correction is being resolved.
- Full deletion: handled separately on our Account Deletion page.
How to submit a request
Email info@serpzenith.com from your account email address with the specific request. Being specific, “send me my order history” versus “tell me everything you have,” helps us respond faster and more usefully.
Verification
Because this data is personal and sometimes tied to payment records, we verify the request came from the actual account holder before acting on it. This protects you from someone else requesting your data under your name.
Response time
We aim to respond to every data request within 30 days, and most straightforward requests, like an access or export request, get handled much faster than that.
Third-party data
Some data lives with third parties we use to run the site, our payment gateway and hosting provider, rather than with us directly. Where that’s the case, we’ll tell you which provider holds it and how to reach them, rather than pretending we can pull it ourselves.
What we can’t provide
We can’t hand over another customer’s data, and we can’t retrieve payment card details, since we never store your full card number in the first place; that lives only with the payment gateway. If you need card-related records, your payment gateway or bank statement is the accurate source, not us.
Related pages
See our Privacy Policy for what we collect and why, and Account Deletion if you want your account removed entirely.